Support for smarter, safer and more resilient homes.
Get practical help choosing, setting up and maintaining smart security, smart lighting, smart living and portable power products for homes, businesses, installers and partner stores.
What we can help with
AfriSmartHome support is designed around real buying and ownership questions: what to buy, how to connect it, where to collect it, how to install it safely, and how to get help after purchase.
Product selection
Choose the right smart security, lighting, automation, camera, sensor or portable power product for your home or business.
Setup and pairing
Get guidance for Tuya Smart Life pairing, Zigbee gateways, WiFi devices, scenes, voice assistants and basic troubleshooting.
Portable power planning
Match power stations, solar panels and backup use cases to realistic wattage, runtime and safety expectations.
Installation guidance
Understand what needs a trained installer, electrician or local franchise support point before setup begins.
Orders and pickup
Get help with account orders, local pickup, showroom support and franchise store collection once locations are active.
Warranty and returns
Find the right path for product checks, warranty guidance, returns questions and after-sales support.
Choose your support route
Different customers need different support. Use the route that best matches what you are trying to do.
Individual customers
For help choosing products, setting up your account, checking orders, collecting from local stores or getting basic product guidance.
Go to my accountB2B partners
For installers, retailers and project buyers who need trade support, wholesale account approval and repeat order guidance.
B2B registrationFranchise partners
For applicants who want to operate a pickup point, showroom, local support point or franchise store in their city or region.
Franchise applicationShowrooms and pickup
For customers who want local product demos, store details, pickup options and nearby franchise support information.
View showroom networkBook a support appointment
Use the booking tool for guided product selection, smart home setup advice, portable power sizing, or partner onboarding discussions.
- Virtual consultations for product and setup guidance.
- Local showroom or franchise appointments where available.
- B2B and franchise discussions for approved partner pathways.
Send a support request
Tell us what you need help with. Include your product name, order number if available, location, and whether the request is for home use, B2B supply, installation or franchise support.
- Describe the issue or support need clearly.
- Include model numbers, photos or order details where helpful.
- We will route your request to the right support path.
Before you contact support
A little detail helps us give better advice quickly.
For smart devices
Share the app used, device model, gateway type, phone model, WiFi band and what step is failing.
For power products
Share the power station model, appliance wattage, expected runtime and whether the load has a compressor or motor surge.
For orders
Share your order number, phone number, pickup location and any delivery or payment issue you want us to review.