Privacy Policy
Data protection across shopping, support and partner applications.
We collect only what is needed to provide services, assess accounts and manage responsible customer and partner relationships.
How information is handled
Editorial draft. This summary should be read with the full privacy controls configured on the website.
Information collected
AfriSmartHome may collect account, contact, order, support and application information. Partner applications may include business registration, taxpayer, ownership, management, experience and location details.
Why information is used
Information is used to operate accounts and orders, provide support, assess applications, prevent fraud, meet legal obligations, assign commercial access and manage approved partner relationships.
Account decisions
Approval status and commercial group assignment determine what pricing and account functions a signed-in user may access. Human review is required for material partner decisions.
Sharing and processors
Authorised service providers may process information for hosting, ecommerce, forms, support, email, security and analytics under appropriate controls. Personal information is not supplied to Batna beyond what is necessary for the requested interaction.
Retention and rights
Unlinked live-chat records follow a 90-day retention policy. Other records are retained according to their legal and operational purpose. Individuals may request access, correction or deletion where applicable.