Refunds and Exchanges
A clear route for direct and partner purchases.
Keep your order or invoice reference and contact the business that sold the product before returning it.
Return and warranty routing
Start with the seller. For a purchase made through an approved Franchise or Reseller, contact the selling business first with the invoice or order reference.
Website and direct sales
For purchases made directly from AfriSmartHome, contact support with the order reference, product, issue and requested outcome. Do not return equipment without receiving the appropriate return instructions.
Partner sales
The selling Franchise or Reseller normally acts as the first return and warranty contact. The partner follows the applicable AfriSmartHome process where manufacturer or central support is required.
Inspection and safety
Products may require inspection before repair, replacement, exchange or refund is confirmed. Stop using any item showing smoke, swelling, burning, electric-shock or water-ingress risk.
Exclusions and rights
Damage caused by misuse, unauthorised repair, incompatible installation or failure to follow instructions may not be covered. Applicable statutory consumer rights are not excluded.