Using the website

By using afrismarthome.com, creating an account, placing an order, requesting support or applying for partner access, you agree to these terms and the policies linked from this page.

You must provide accurate account, billing, pickup, delivery and contact information. You must not misuse the website, interfere with security, submit false claims or use AfriSmartHome products for unlawful purposes.

Products and information

We aim to keep product information accurate, including model names, specifications, compatibility, warranty, pricing and stock. Product images, runtime examples and compatibility notes are for buyer guidance and may vary by product batch, usage pattern, installation and supplier update.

For portable power stations, runtime figures are estimates. Customers must check appliance watts, startup surge, solar input limits and safety instructions before use.

Warranty, returns and support

Warranty terms depend on the product listing, supplier terms and written quote. Warranty does not cover misuse, overload, unauthorised repair, incorrect installation, water ingress beyond rating, power surge, tampering or use outside specifications.

Returns, exchanges and refunds are handled under the Refunds, Returns and Exchanges policy. Customers should keep order records and report faults with evidence.

Smart apps and third-party services

Some smart home products depend on third-party apps, cloud platforms, gateways, voice assistants, Wi-Fi networks or mobile devices. AfriSmartHome can help with setup guidance, but we do not control every third-party app update, cloud service, network condition or device compatibility change.

Liability and acceptable use

AfriSmartHome is not responsible for loss caused by misuse, incorrect installation, unsupported modifications, third-party service failure, customer network issues, unsuitable product selection, unlawful use or failure to follow product instructions. Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law.

Updates to these terms

We may update these terms as launch operations, payment methods, tax setup, franchise procedures, supplier warranties and showroom processes are finalised. The latest version will be posted on this page.

These terms are intended for AfriSmartHome operations in Cameroon and should be reviewed with local legal and tax advisers as the business moves from pre-launch to active trading.