Help centre
Clear answers before you choose an account or partner route.
Learn how pricing access, approval, Franchise, Reseller, ordering and support work.
Accounts and pricing
The short version: Regular B2B means approved discount; Franchise and Reseller mean approved wholesale access.
What account types does AfriSmartHome offer?
AfriSmartHome supports Individual, Regular B2B, Franchise and Authorised Reseller accounts. Each route has a different approval and pricing entitlement.
Are retail prices VAT inclusive?
Yes. Public retail prices and approved Regular B2B discounted prices are displayed VAT inclusive unless a page clearly states otherwise.
Does a Regular B2B account receive wholesale prices?
No. Approved Regular B2B accounts receive VAT-inclusive discounted business prices. Wholesale prices are reserved for approved, activated Franchisees and Authorised Resellers.
When can a Regular B2B customer see a discount?
After manual approval and discount assignment, the authorised user signs in to see the approved VAT-inclusive business price. Pending or suspended accounts see retail pricing.
Who can see wholesale prices?
Only approved and activated Franchise or Authorised Reseller accounts can see their assigned wholesale price book after signing in. Franchise and Reseller price books are separate and exclude VAT.
Franchise and Reseller
What is the difference between a Franchise and a Reseller?
A Franchise operates an approved local AfriSmartHome presence with broader brand, service, training and reporting responsibilities. A Reseller is a non-exclusive approved seller and must not represent itself as a Franchise or agent.
Does submitting an application guarantee approval?
No. Submission begins assessment only. It does not guarantee approval, income, territory, stock, delivery or authority to trade.
Can I apply for both Franchise and Reseller routes?
Select the route that best reflects your intended operation. If the assessment indicates another route is more suitable, the AfriSmartHome team can discuss it with you.
What information is needed for a partner application?
The initial form requests business registration, taxpayer details, ownership and management information, relevant experience and proposed operating location. Additional due diligence may follow through a controlled route.
Does a Franchise automatically receive an exclusive territory?
No. Any location or territory arrangement requires assessment and written approval. Public information does not promise exclusivity.
Can Resellers appoint other Resellers?
No. An Authorised Reseller relationship does not permit appointment of sub-resellers or representation as an AfriSmartHome agent.
Orders, support and Batna
Are products and stock guaranteed?
No. Displayed stock does not guarantee allocation, collection or delivery. Availability should be confirmed for time-sensitive requirements.
How are returns handled for partner purchases?
Customers should normally contact the selling business first. The selling partner then follows the applicable AfriSmartHome warranty and returns process. Statutory rights and the written sale terms continue to apply.
Can Batna approve an account or quote protected prices?
No. Batna can explain routes and public processes, but he cannot approve accounts, negotiate discounts or reveal protected prices without a server-verified entitlement.
What are the staffed support hours?
Monday to Friday 08:00-18:00 and Saturday 10:00-14:00 Africa/Douala. Outside those hours, escalated tickets are reviewed during the next staffed period.