Privacy Policy
How AfriSmartHome collects, uses and protects customer, support, B2B and franchise application information.
Information we collect
- Contact details such as name, phone number, email, billing address and pickup or delivery details.
- Account information for customers, B2B partners, franchise applicants and approved users.
- Order, payment status, invoice, warranty and support records.
- Product setup information you choose to share, such as device model, app/gateway issue, appliance wattage or installation notes.
- Franchise and B2B application details, including business name, location, experience, product interest and approval information.
- Website usage data from cookies, analytics, security logs and similar technologies.
How we use information
- Process orders, payments, pickup, delivery, invoices and customer accounts.
- Provide product advice, installation coordination, warranty support and supplier claims management.
- Review and manage B2B, installer and franchise partner applications.
- Show account-specific pricing to approved partners when logged in.
- Improve product listings, support content, stock planning, marketing and fraud prevention.
- Meet accounting, tax, import, warranty, security and legal obligations.
Cookies and website tools
We use cookies and similar tools to keep the shop working, remember account sessions, manage carts, support security, measure website performance and improve the customer experience. Some cookies are essential for WooCommerce account, cart and checkout functions.
You can manage cookies in your browser or through any cookie banner controls available on the site. Blocking some cookies may affect cart, account, language, security or checkout features.
Who we share information with
We share information only where needed for the business purpose. This may include payment providers, website hosting providers, email and CRM tools, delivery or pickup partners, franchise stores, installers, warranty suppliers, professional advisers, accountants and authorities where required.
We do not sell customer personal information. Partner and franchise information is used for account review, training, pricing access, reporting and support governance.
International tools and suppliers
Some cloud tools, payment tools, product platforms, email systems, suppliers or technical support providers may process data outside Cameroon. Where this happens, we use the information for the stated business purpose and limit access to what is needed for orders, support, warranty, security or account management.
Retention and security
We keep records for as long as needed for orders, support, warranty, accounting, tax, legal, fraud-prevention and partner-governance purposes. We use practical security controls, account access limits and operational procedures to protect information, but no website or digital service can guarantee absolute security.
Your choices
You may contact us to request access to your information, correction of inaccurate details, marketing opt-out, account assistance or deletion where retention is no longer required for orders, warranty, tax, legal or security purposes.
For privacy questions, contact AfriSmartHome through the contact page or support channel.
Privacy questions?
Send us a clear request and include the email or phone number connected to your AfriSmartHome account or order.